SHIPPING AND RETURNS
Shipping Policy
At this stage, we are only shipping within Australia. Further down the track may we consider doing internationally. LSC ships all orders through Australia Post and all parcels are tracked with a tracking number, emailed through to you when your order is fulfilled and ready to be sent.
All orders are packed with care and consideration, customising and personalising every single one. We do hope that your parcel arrives with care and comes to you in the best condition possible, however sometimes this may not be the case. Please see below for returns/replacements/refunds.
PROCESSING TIME
Processing generally takes 5-7 days to process orders from start to finish and to get to the post office to ship them.
Orders that are processed, I pre-print your postage label so when I get to the post office, they just need to scan the barcode and its ready for delivery. All orders have a tracking number that I include in the fulfillment of your order. So when it's ready to be shipped, you should receive a confirmation email/text to say your order has been fulfilled and a tracking number is visible.
If you have an order that you've selected as a pick up it can be processed and fulfilled in 2-3 days. So please keep an eye out for an email update as to when your order is ready for collection.
For domestic orders please allow 5-7 business days from the time your order is posted but understand this could be longer depending on how busy our posties are! For interstate orders please allow up to 10 business to be able to ship them and arrive on time.
Return & Exchange Policy
REPLACEMENTS
Where your order has been delivered with exterior damage and upon opening, finding your product/s damaged, we will need to see photographic proof before sending a replacement to you. You can do so by emailing us at lumiscentscandles@gmail.comWhen returning your order PLEASE send back with all original packaging.
RETURNS/REFUNDS
If you wish to return an item, returns can be processed within 14 days of receiving your order, return shipping is at the customers expense, all items must be returned including all packaging, once received and deemed in perfect condition we will process a refund for you excluding shipping.